We recommend an 8’’ wheel for more outdoor use as it provides a smoother ride over any bumps that may be in your pathway.

A 6’’ wheel is more suitable for a smoother surface such as those inside a home or shopping centre.

A shower chair has a back on the chair whereas a shower stool doesn’t. We recommend a shower chair for those who have trouble supporting their upper body in an upright position.

Both have the useful features of non-slip feet, adjustable legs and handle either side of the seating surface.

An underarm crutch sits up in the arm-pit area whereas the elbow ones only extend as high as just below the elbow. It is a matter of personal preference as to which would be more suitable.

The elbow crutches also come in an arthritic handle to evenly spread the weight across the palm of the hand.

Unfortunately at Coastcare we do not have a second-hand dealers license so we are unable to buy back your old equipment to sell on. If you are looking to buy or sell second-hand equipment we recommend the Trading Post, Gumtree, The Thursday Ad or eBay, more information.

Yes, we have a great maintenance department! For more information, please see the service and repairs section of our website.

If your item needs repair, please bring it to one of our stores for evaluation. This applies to all items, whether you purchased them in-store or from our online store. However, if you ordered the item from a remote location, you’ll need to arrange for the item to be shipped to Coastcare for an assessment of whether it can be replaced, repaired, or covered by warranty.

Once we receive the item and determine that the fault lies with Coastcare or the supplier, we’ll refund you the relevant costs.

Delivery charges are calculated on how big the equipment is and where it needs to go.

The website automatically calculates the delivery options for your address. Delivery to a PO Box will not be an available option at our checkout this is done to keep the costs to a minimum, if you require delivery to a PO BOX, please call or email us to discuss your needs. contactus@coastcaremed.com.au.

In these cases, we recommend supplying a street address (residential or business) when placing your order. We also offer a click and collect from our Stores, We will notify you when the item is packed and ready for pickup.

For calculated shipping rates: Shipping charges for your order will be calculated and clearly displayed at the checkout stage.

Regarding deliveries by our third-party service providers for non-“Home Delivery by Coastcare,” please note that they will deliver your items up to the threshold of your property. However, it’s important to be aware of their operational limitations – they are unable to carry out deliveries upstairs or inside your homes.

If you require a delivery that involves bringing items upstairs or inside your home, please get in touch with us before finalizing your purchase. We will be glad to assist you in making the necessary arrangements for such specific delivery needs. Your satisfaction and convenience are our priorities.

Further details can be found via our shipping policy 

Products not delivered by Coastcare or outside of our 100kms radius, are delivered by courier and are often delivered flat-packed and will require complete assembly.

An average customer with minimal furniture assembly experience can expect to spend 30 minutes or longer to assemble these pieces. Specialized tools (such as a cordless screwdriver), while not necessary, may be very helpful. If you need help during assembly, please email us contactus@coastcaremed.com.au . Our representatives have many years of experience building the products we offer for sale and will be happy to help.

Coastcare offer setup and install if you are with 100km radius of our stores and select “Delivered by coastcare” at the checkout.

Yes, we have a hire to purchase system. It works by taking the hire fees and deposits that have been paid off the purchase price of the equipment, and you keep the equipment that is already in your possession.

Click & Collect is a shopping method whereby a customer can shop online at Coastcaremed and collect their order from a local participating store.

Click & Collect enables customers residing in Australia to have their order conveniently picked and packed, ready for in-store pick up. Due to current high demand, delays are expected.

As the majority of our customers fall into those categories, we adjust the prices of all our items to take this into account.

To have equipment provided through the Department of Veterans Affairs, firstly the person needs to be assessed by a GP, Occupational Therapist or Physiotherapist.

Once a recommendation of equipment has been made, we get in contact with DVA for approval of funding.

Once approved we organise and deliver equipment, generally within 48 hours.