Frequently Asked Questions
What is the difference between a 6’’ wheel and an 8’’ wheel on a rollator?
We recommend an 8’’ wheel for more outdoor use as it provides a smoother ride over any bumps that may be in your pathway. A 6’’ wheel is more suitable for a smoother surface such as those inside a home or shopping centre.
What is the difference between a shower stool and a shower chair?
A shower chair has a back on the chair whereas a shower stool doesn’t. We recommend a shower chair for those who have trouble supporting their upper body in an upright position. Both have the useful features of non-slip feet, adjustable legs and handle either side of the seating surface.
What is the difference between underarm and forearm crutches?
Does Coastcare Medical buy back second hand equipment?
Unfortunately at Coastcare we do not have a second-hand dealers license so we are unable to buy back your old equipment to sell on. If you are looking to buy or sell second-hand equipment we recommend the Trading Post, Gumtree, The Thursday Ad or eBay.
Do you service or repair equipment?
Yes, we have a great maintenance department! For more information, please see the service and repairs section of our website.
What is the delivery cost?
Delivery charges are calculated on how big the equipment is and where it needs to go. The website automatically calculates the delivery options for you. We also offer a click and collect from our Carrum Downs Store.
Can I buy the equipment I am hiring?
Do you have a seniors or disability discount?
As the majority of our customers fall into those categories, we adjust the prices of all our items to take this into account.
I am a DVA card holder, how can this help me?
To have equipment provided through the Department of Veterans Affairs, firstly the person needs to be assessed by a GP, Occupational Therapist or Physiotherapist. Once a recommendation of equipment has been made, we get in contact with DVA for approval of funding. Once approved we organise and deliver equipment, generally within 48 hours.
Can't find the correct item?
Not a problem, contact us now to arrange a special order for you.