Frequently Asked Questions

What is the difference between a 6’’ wheel and an 8’’ wheel on a rollator?

We recommend an 8’’ wheel for more outdoor use as it provides a smoother ride over any bumps that may be in your pathway. A 6’’ wheel is more suitable for a smoother surface such as those inside a home or shopping centre.

What is the difference between a shower stool and a shower chair?

A shower chair has a back on the chair whereas a shower stool doesn’t. We recommend a shower chair for those who have trouble supporting their upper body in an upright position. Both have the useful features of non-slip feet, adjustable legs and handle either side of the seating surface.

What is the difference between underarm and forearm crutches?
An underarm crutch sits up in the arm-pit area whereas the elbow ones only extend as high as just below the elbow. It is a matter of personal preference as to which would be more suitable. The elbow crutches also come in an arthritic handle to evenly spread the weight across the palm of the hand.
Does Coastcare Medical buy back second hand equipment?

Unfortunately at Coastcare we do not have a second-hand dealers license so we are unable to buy back your old equipment to sell on. If you are looking to buy or sell second-hand equipment we recommend the Trading Post, Gumtree, The Thursday Ad or eBay.

Do you service or repair equipment?

Yes, we have a great maintenance department! For more information, please see the service and repairs section of our website.

What is the delivery cost?

Delivery charges are calculated on how big the equipment is and where it needs to go. The website automatically calculates the delivery options for you.

If your cart contains items that are too large for a PO Box, come from a distributor, or are sent by couriers other than Australia Post, delivery to a PO Box will not be an available option at our checkout. In these cases, we recommend supplying a street address (residential or business) when placing your order.




Can I buy the equipment I am hiring?
Yes, we have a hire to purchase system. It works by taking the hire fees and deposits that have been paid off the purchase price of the equipment, and you keep the equipment that is already in your possession.
What is Click & Collect?

Click & Collect is a shopping method whereby a customer can shop online at Coastcaremed and collect their order from a local participating store.

Click & Collect enables customers residing in Australia to have their order conveniently picked and packed, ready for in-store pick up. Due to current high demand, delays are expected.

Do you have a seniors or disability discount?

As the majority of our customers fall into those categories, we adjust the prices of all our items to take this into account.

I am a DVA card holder, how can this help me?

To have equipment provided through the Department of Veterans Affairs, firstly the person needs to be assessed by a GP, Occupational Therapist or Physiotherapist. Once a recommendation of equipment has been made, we get in contact with DVA for approval of funding. Once approved we organise and deliver equipment, generally within 48 hours.

Can't find the correct item?

Not a problem, contact us now to arrange a special order for you.