Privacy Policy

Coastcare Medical Hire and Sales Pty. Ltd.


Private details of customers are required by Coastcare Medical in order to provide you with products and/or services and to maintain a high degree of customer service and accuracy. 

  • Storage of Collected Information 
  • Your personal information is secured by us through layers of internet security.  When you enter sensitive information (such as credit card numbers on CART) on our website, that information is encrypted using secure layer technology. When Credit Card details are provided by the customer, they are used for the one transaction only and never stored, in line with industry-standard regulations.  Security questions can be emailed to or phone 03 59756107 
  • Access to Collected Information
  • If your personal details change, e.g. mobile, address, plan dates, the end date for service, etc.  please contact us by email or phone 03 59756107
  • Orders
  • If you purchase/hire a product or service from us, we ask personal information e.g. full name, email, and postal address and usual address, bill to and recipient details and licence number.  Payment details are required e.g. credit card number, expiry date, CVV and/or our bank details are provided to you so that payments can be made online, and once received into our Westpac account, we will release goods and/or provide delivery of orders. 
  • Communications with you
  • Coastcare Medical uses personal information for essential communications with you, e.g. email, accounting, and emergency service details. If at any time you request to be removed from any lists, please email or phone 03 59756107. 
  • Third Parties Disclosure
  • Coastcare Medical may decide to use third parties to provide essential services on our site/couriers/service providers/agent or for our business processes to be completed. Your details may be shared with that third party to provide that specific service. Third parties/providers are prohibited by law from using your personal information for any other purpose.  Coastcare Medical does not and will not share any information with third parties for any unknown or unrelated uses. We adhere strictly to government codes. Your privacy and our privacy are paramount. 
  • Legal Disclosure
  • Legally speaking Coastcare Medical reserves the right to disclose your personal information, as required by law as and when we believe that disclosure is necessary to protect our rights and/or comply with legal proceedings, court orders etc.  in Australia.
  • Links – 
  • Coastcare Medical’s terms and conditions, set out in this privacy statement, only pertain to our domain name. 
  • Updates to our Privacy Policy
  • We reserve the right to make changes to our Privacy Policy at any time.  Changes will be encompassed in the updated version and notated on our website. We reserve the right to modify this privacy statement at any time in compliance with government regulations and Australian standards, so please review it regularly.  


  • Security Policy
  • Coastcare Medical uses Westpac Security/Moto/SMS code id/PayPal/osko for its secure online credit card/eft/online transactions. 
  • Payments are fully automated with an immediate response and receipt number.
  • All transactions are performed under strict government regulations AND CARD NUMBERS ARE NEVER SAVED/STORED.
  • Transaction data is encrypted

UPDATED 06/04/2020 

Contact Coastcare Medical Equipment Hire & Sales

We would love to hear how from you to see how we can help with any of your rehabilitation product needs. Please give us a call, drop into either our Berwick, Carrum Downs or Mornington office or use the contact form below to get in touch with us.